filed in

How You Can Use a Bad Client Experience to Grow Your Business

If you been in business long enough, you’ve likely had at least one sticky situation arise with a client.

You may have avoided even addressing the issue in hopes that things didn’t get awkward. Or you may have agreed to do what’s necessary to keep everyone happy because it’s easier to give in then take a stand and risk offending someone.

Regardless of how you handled the situation, you know FOR SURE it’s not something you ever want to repeat.

In today’s blog post I’m walking you through the exact questions I use when reflecting on my own sticky situations with clients and sharing my own person process for using a bad client experience to strengthen my client processes.

After you’ve had some time and distance from the situation, take 15 minutes and honestly answer the following questions. Imagine that you’re taking a ride in a hot air balloon as you do this, so that instead of still feeling charged by what happened, you can look at it from a different perspective and hopefully identify what will help you prevent it from happening again.

  • What really happened?
  • How did that make me feel?
  • How did I react?
  • How did my client react?
  • What was the result of this sticky situation?
  • Looking back, what might have been a red flag?
  • What “red flags” can I be on the look out for in the future?
  • What would I do differently next time?
  • What could to be added to my client processes to help prevent this from happening again?
  • What can I add to be “could this be you” section on my website to help my dream client understand me and my process better?
    • Need help? You could use any of these sentence starters:
      – I realize it’s important to you that…
      – What I know for sure is that…
      – I understand you need…
      – What would it be like to know that …
      – Chances are that you…
  • What do I need to do or say in order to let this go?
  • What else?
  • What’s the greatest acknowledgement I can give myself right now?

Once you’ve taken the time to reflect on what happened, my hope is that you’ve identified at least one process, procedure, strategy, or tool that you can incorporate into your future client processes that will help prevent a repeat of the same situation.

This is where you get to decide what you want to do with this information. This step is KEY so please don’t skip it.

ACTION: What am I going to commit to doing as a result of this reflection?
TIMELINE: By when?
ACCOUNTABILITY: How will I make sure I follow through with this?

Honestly, I can tell you from my own experience that by reflecting on whatever happened in your sticky situations, you can strengthen your own personal process AND be in a better position to effectively grow your business with more of the dream clients you’re longing for.

Take the time to reflect. For you. And for your business. You deserve it :)

If you’d like to download a pdf of this sticky situation debrief, you can grab it right here.

Krista Smith

Hi there, I'm Krista. Not only do I design + code websites, but I offer customized strategy and coaching that help you highlight your gifts, identify & attract your ideal client, create services that sell, and code happiness right into your business model.

Leave a Comment

Activate Her Awesome, Submark white@2x


Grab your free guide to developing a stand-out brand personality!