How to Build Boundaries and Create Processes that Support your Client Based Business via Krista Smith at

How to Build Boundaries & Processes that Support your Business

By Krista Smith / September 27, 2016

I get it. You’re nice. If you’re anything like the women I work with, you likely have an overwhelming desire to deliver an amazing customer service experience so that your clients will recommend you to all their friends. At first it often may even feel like the answer to the hustle you’re growing tired of to find that next elusive damn ideal client everyone is going on about. Then it hits. The wall of “OMG what did I create?”. You’ve got clients emailing you with obscure and way out of scope questions and demands. Your reaction is likely to either…

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How to Finally Get Over the Fear of Blogging and Connect With More Dream Clients

By Krista Smith / July 26, 2016

I can’t tell you how many of the women I work with say to me that they know they need to start using their blog but they start thinking about it and they break out in a sweat. I know what it’s like to build a business and not know where to even start with writing content. New things are scary. Engaging and building an audience on your blog can take you right to the edge of chuck it #%ck it. When I was first building my own web design and coaching business I had no one in my life…

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How to ask for (and receive!) the kind of feedback you need via Krista Smith at

How to ask for (and receive!) the kind of feedback you need to move forward

By Krista Smith / July 19, 2016

Once in a while, we all need a little help and asking for the right kind of feedback is one of those things. What I often see clients and colleague get tripped up on is how to ask for what we need in a way that feels respectful, appreciative and clear. How many times have you asked your client for feedback on your work or ideas and either heard nothing or you receive detailed and copious notes on every single letter on a page? The problem may not be with your client. The problem could be with you because you’ve…

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The Top 5 Books I Recommend you Read if You Want to Activate your Own Awesome

By Krista Smith / May 27, 2016

Summer is inching towards us in Canada and since my retreat last week I’ve been inspired to step up my own game and connect more to my own word of the year (R I S E). I’ve been spending time re-reading the books and passages from books that have helped me in activating my own awesome this past year. It occurred to me that because I love discovering what other people are reading, you just might be interested in what is on my own bookshelf too.   Today I’m sharing the top 5 books I recommend to my own clients (and business…

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Blueprint for Client Success by Krista Smith of

Introducing The Blueprint for Client Success: How to Get Off To a Spectacular Start

By Krista Smith / April 20, 2016

I don’t know about you, but I adore being generous. I’ve been thinking about how I can make your life a little easier as you navigate your client work. This got me to thinking about how I’m just finishing up the beta round of my own business building group course so I had tons of possible topics! I ran the beta program specifically for web designers this time. I’m thrilled with the feedback and can’t wait to offer it for other creative entrepreneurs later this year. One of the last modules in my course dives deep into client systems and…

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How to say no to the people in your life who want your time for free via Krista Smith on

How to say no to the people in your life who want your time for free

By Krista Smith / March 28, 2016

We’ve all been in the difficult position of giving our time and expertise away for free. If you’re at the early phase of building your business, it’s likely you’re even enjoying the fact that friends, colleagues, and professional acquaintances are seeking you out for your expertise. There comes a a time in every creative entrepreneur’s life where you find yourself wondering where the line is between casual advice and crossing over into your own services. I show up all the time in online communities and give my time away for free by answering questions, providing support, and championing those who…

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How you can wow your clients after your first consult (including a script!) via Krista Smith |

How to wow your potential clients after your first consult (script included!)

By Krista Smith / March 13, 2016

Imagine this: You have just finished your first consult with a potential new client. And it felt good. You consciously decide to move this potential client solidly into the “she would be great fit” column. Instead of getting to work on her proposal and sending it her as promised, you’ve got a golden opportunity to wow your client right now {as soon as you finish your consult} to make an even better first impression. We all know that proposals take time. The amount of research and effort that goes into creating a sound proposal can’t be rushed. Sometimes it can…

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How you can use a bad client experience to grow your business by Krista Smith at

How You Can Use a Bad Client Experience to Grow Your Business

By Krista Smith / February 16, 2016

If you been in business long enough, you’ve likely had at least one sticky situation arise with a client. You may have avoided even addressing the issue in hopes that things didn’t get awkward. Or you may have agreed to do what’s necessary to keep everyone happy because it’s easier to give in then take a stand and risk offending someone. Regardless of how you handled the situation, you know FOR SURE it’s not something you ever want to repeat. In today’s blog post I’m walking you through the exact questions I use when reflecting on my own sticky situations…

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Five Things You May Be Missing on Your Contact Page (and How They Can Improve Your Client On-boarding Process & Bottom Line)

By Krista Smith / December 10, 2014

One of the pages on a newly designed or redesigned website that often isn’t given as much thought as the essential about, services, or portfolio page is your contact page. The page that people land when they’re ready to reach out to you. Some web visitors will land here after spending time getting to know you either on your website or through social media or even in person. I believe there are five things that most online entrepreneurs miss out on when creating this page that can impact how you bring new clients into your process and can impact your bottom line in…

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By Krista Smith / October 16, 2014

I want to live in a world where women entrepreneurs can communicate their needs, wants, and desires from a place of courage, truth, and integrity. Every day. Without worrying that she will hurt someone’s feelings. Without fear of disappointing someone. Without thinking about how the tone of her email might be misconstrued. Without thinking that a no might effect further referrals. Without worrying about the implications of a relationship that isn’t working for her with a client who is really well connected in her industry. I want the women entrepreneurs I know and love to stop biting the bullet and persevering anyway,…

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